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Local Business = Local Service

9/27/2018

3 Comments

 
We recently received this service request. It serves as a great example of why doing business locally is optimal for solar pv. Not only do you support your community but you support local businesses also.

​ Local Business = Local Service


Hello Tim,
 
We have a customer in La Crosse who’s system appears to be underperforming, and we need someone nearby to schedule a site visit. He has a Kaco blueplanet 5002xl inverter which is running every day, but only reaching a peak production of 4.5 kW, event though his original DC capacity was 5.6 kW. This could be a hardware issue, and it could also be fixed with a firmware update., but it’s hard to say until someone gets there to troubleshoot. The system is still warrantied by us, so you would be invoicing us rather than the system owner. Please let me know if this is something you’d be willing to take on.
 
Thanks,
Another solar PV company from a galaxy far far away....
3 Comments
Paul link
3/15/2019 11:18:10 am

We had a solar roof installed and love it. You cannot tell at all....We also have a solar farm on the other side of town.... Solar is the new age way to go!

Reply
Billy link
7/25/2019 12:29:54 pm

Very interesting to learn about local business v non-local. Service is important! Thank you for sharing.

Reply
Southern Cal Solar Systems link
8/6/2021 01:20:37 am

Very interesting documentation of the perils of being the out of area supplier. I don't think customers are well served by the non-local solar panel installers.

Reply



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